HEALR Privacy Policy & Data Collection Statement
Effective Date: 09 Feb 2024
Contact: support@healr.au
1. OUR PRIVACY COMMITMENT
HEALR respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By providing your personal information to HEALR, you consent to our handling of that information as outlined in this policy. If you do not consent, do not provide your personal information. We may be unable to provide our products or services without it.
2. TYPES OF INFORMATION WE COLLECT
We collect personal information that is reasonably necessary for our business functions, such as:
Name, email address, phone number, and postal/delivery address. IP address, browser type, and device data when accessing our Website. Purchase history and customer support queries. Sensitive information only with consent or as required/permitted by law.
3. METHODS OF COLLECTION
We collect your information:
Directly from you via orders, forms, email, or other interactions. Automatically through cookies or similar tracking technologies. From third parties if you’ve provided consent.
If we receive unsolicited information, we will destroy or de-identify it if it was not lawfully collected.
4. USE OF PERSONAL INFORMATION
HEALR collects and uses personal information to:
Process transactions, deliver products, and provide customer service. Send marketing communications (unless you opt out). Improve the performance, security, and user experience of our Website. Comply with legal and regulatory obligations.
We will not use or disclose personal information for secondary purposes without your consent, unless legally permitted.
5. DIRECT MARKETING
We may use your information to contact you with offers, updates, and wellness-related news. You can opt out at any time via:
"Unsubscribe" links in emails. Updating your preferences. Contacting us at support@healr.au.
We do not use sensitive information for marketing without written consent.
6. STORAGE & SECURITY
HEALR stores your information securely, primarily in Australia. Some data may be processed overseas by trusted service providers (e.g. Shopify). Reasonable measures are taken to protect your data against loss, unauthorised access, misuse, or disclosure.
When information is no longer required, it is destroyed or de-identified in accordance with legal obligations.
7. PAYMENT INFORMATION
Payments are processed through Shopify’s PCI-compliant systems. Your payment data is encrypted and retained only as long as necessary to complete the transaction.
8. ACCESS, CORRECTION & COMPLAINTS
You may request access to or correction of your personal information. We may refuse access where legally justified and will provide written reasons if we do.
To lodge a privacy complaint, contact support@healr.au with subject line “PRIVACY COMPLAINT.” We aim to resolve issues within 30 days. If unresolved, you may escalate to the OAIC (Office of the Australian Information Commissioner).
9. DISCLOSURE TO THIRD PARTIES
We may disclose your information to:
Payment processors, IT service providers, or logistics companies. Government agencies, regulators, or courts as required by law. Overseas partners if needed to fulfill international orders or platform services.
Where possible, we will ensure third parties handle your data in line with Australian privacy standards.
10. IDENTIFIERS AND ANONYMITY
We will not adopt government identifiers (e.g. Medicare numbers) as our own. Where practical, you may deal with us anonymously or using a pseudonym.
11. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on our Website. Your continued use of our services constitutes acceptance of any updates.
For all privacy-related questions or requests, please contact:
Email: support@healr.au