TERMS & CONDITIONS OF USE
**Effective as of: **09 Feb 2024 Legal Entity: THE HEALR COMPANY PTY LTD Email: support@healr.au
1. AGREEMENT & ACCEPTANCE
By accessing or using any part of the HEALR website ("Website"), purchasing through our store, or consuming content produced by THE HEALR COMPANY PTY LTD ("HEALR"), you agree to be legally bound by these Terms & Conditions, along with our Privacy Policy, disclaimers, and any related policies.
2. PRODUCT USE & DISCLAIMER
Our products are provided for research, education, biohacking, and general wellbeing purposes only. HEALR products are not registered with the TGA and are not therapeutic goods. They are not intended to diagnose, treat, cure, or prevent any disease.
You acknowledge and agree:
Not to use our products if pregnant or breastfeeding. Not to use with SSRIs, SNRIs, or any serotonergic compounds without professional guidance. To keep all products out of reach of children. That you are solely responsible for your health outcomes when using any HEALR product.
Your decision to use these products is voluntary and made with full understanding of potential risks. Always consult a qualified healthcare provider before using any supplement.
3. HEALTH SOVEREIGNTY
Health sovereignty means taking full ownership of your choices. By purchasing from HEALR:
You confirm you are 18 years or older. You take full responsibility for researching and understanding the nature and implications of the product(s) you are using. You accept all risks associated with use and any downstream effects.
4. SHIPPING POLICY
HEALR ships primarily to Australia, the United States, and New Zealand. International orders beyond these regions are available upon request and subject to customs clearance and import laws.
Risk transfers to the customer upon delivery to the carrier. Shipping timelines are indicative only and delays may occur due to customs, logistics, or force majeure.
5. RETURNS & REFUNDS
Refunds are only accepted for:
Items received damaged (must be reported within 7 days with proof). Incorrect orders or defects acknowledged and authorised by HEALR.
Change of mind refunds are not accepted for ingestibles or perishable items. Return shipping is at the customer's expense unless otherwise agreed.
6. PRE-ORDER TERMS
Certain HEALR products may be offered under a pre-order basis. If you place an order containing a pre-order item:
The estimated delivery window will be clearly communicated on the product page or via follow-up email. You acknowledge and accept that dispatch timelines may vary due to production or supply chain factors beyond our control. If your order contains in-stock and pre-order items, the entire order may be held and shipped together unless otherwise arranged. You may request a split shipment at your cost or a cancellation of the pre-order portion within 48 hours of purchase. Refunds are not available for delayed pre-order products unless the delay exceeds 60 days beyond the original estimate.
7. TECHNICAL INFORMATION AND SECURITY
While we strive to maintain a secure and stable website:
Data transmission over the internet is not guaranteed to be secure. You use the Website at your own risk. We do not guarantee uninterrupted, virus-free, or bug-free access to our platform. You are responsible for virus protection, backups, and security protocols for your systems.
8. INTELLECTUAL PROPERTY
All content on the Website, including text, visuals, code, logos, and media, is the intellectual property of HEALR or its licensors. You may not copy, reproduce, distribute, modify, or use any part of our IP without express written consent.
9. THIRD-PARTY CONTENT & LINKS
The Website may include links or integrations with third-party services. HEALR is not responsible for the accuracy, legality, or reliability of any external content or services.
Purchases or engagements with third-party sites are at your own risk and governed by their terms. HEALR disclaims liability for losses arising from use of any third-party website or service.
10. COMMENTS & SUBMISSIONS
Any submissions (e.g. ideas, feedback, suggestions, creative content) you provide become our property to use without restriction. You must not submit anything:
That infringes on third-party rights. That is offensive, unlawful, or misleading. That contains viruses or malicious code.
You are solely responsible for your submissions. We reserve the right to remove any content at our discretion.
11. ERRORS, ACCURACY & AVAILABILITY
We do our best to ensure content is accurate, but occasionally errors, omissions, or outdated information may appear. We reserve the right to correct any errors, cancel orders, or update content without notice.
We do not warrant that product descriptions, pricing, or other information is current or error-free.
12. LIABILITY
To the fullest extent permitted by law:
HEALR excludes all liability for direct, indirect, incidental, special or consequential losses from use of the Website or our products. HEALR is not liable for medical reactions, misuse, or unintended effects of any product. Our total liability is limited to the amount paid by you for the relevant product.
13. INDEMNITY
You agree to indemnify, defend, and hold harmless HEALR and its directors, employees, agents, and affiliates from any claim or demand arising out of your breach of these Terms, your use of the Website, or your violation of any law or third-party right.
14. TERMINATION
We may restrict or terminate access to our Website without notice if we believe these Terms have been breached.
15. GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of that jurisdiction.
16. CONTACT
For any questions about these Terms & Conditions, please contact: support@healr.au